WhatPulse Forums » Support » Client software v » [SOLVED] Can´t close WhatPulse correctly or reinstall it Welcome back, Guest.


Thread Rating:
  • 0 Vote(s) - 0 Average
  • 1
  • 2
  • 3
  • 4
  • 5
[SOLVED] Can´t close WhatPulse correctly or reinstall it
10-19-2014, 02:22 PM, (This post was last modified: 11-27-2014, 05:12 PM by smitmartijn.)
#1
[SOLVED] Can´t close WhatPulse correctly or reinstall it
Hi,

a few days ago, whatpulse crashed, but I don´t know why and I couldn´t close it until I restarted my computer. After I started my computer again, Whatpulse didn´t open (it starts autimatically with windows). I tried to uninstall it and reinstall, but i can´t delete the folder "WhatPulse2" in "Programs (x86)". I can find the process in the Task-Manager, but i can´t close it. (http://puu.sh/ciwan/2ffd56b8c1.png http://puu.sh/ciw81/4cf4cedb2d.png)

OS: Win8.1 (x86) admin
WhatPulse version: 2.4
I had opened when the error happened: Opera, Skype, Teamspeak3, Osu! and League of Legends (I don´t think one of these programs caused it)
My stats: http://www.whatpulse.org/lordvader89a

Sorry for my language, but I´m german and still learning.
10-19-2014, 03:39 PM,
#2
RE: Can´t close WhatPulse correctly or reinstall it
Kill it and upgrade to 2.4.1 as that fixes those kind of zombie processes.
10-19-2014, 08:11 PM,
#3
RE: Can´t close WhatPulse correctly or reinstall it
(10-19-2014, 03:39 PM)smitmartijn Wrote: Kill it and upgrade to 2.4.1 as that fixes those kind of zombie processes.

Can´t delete the folder, because of the process and the latest version didn´t help, too. :/
10-20-2014, 10:01 AM,
#4
RE: Can´t close WhatPulse correctly or reinstall it
Delete the WhatPulse folder in C:\Users\username\AppData\Local\whatpulse

Uninstall the program and download the latest version from the WhatPulse homepage. By deleting that folder, it should let the uninstall run through.
10-20-2014, 02:36 PM, (This post was last modified: 10-20-2014, 02:41 PM by lordvader89a.)
#5
RE: Can´t close WhatPulse correctly or reinstall it
D: still can´t install/delete it, because another whatpulse client is running: http://puu.sh/cjuaA.png http://puu.sh/cjtMZ.png http://puu.sh/ciw81.png
When i uninstall WhatPulse, i get the message, that it has been uninstalled but i have to remove some files manually: http://puu.sh/cjtFq.png . But i can´t remove them because this process is still running and i can´t close it, because it denies me to access it(hope the grammar is alright).
10-20-2014, 08:49 PM,
#6
RE: Can´t close WhatPulse correctly or reinstall it
Not sure if it's the same on Win 8.1, but I would try running msconfig and disabling WhatPulse from running on startup. Then reboot, and the process shouldn't be running any more.
10-21-2014, 02:49 PM,
#7
RE: Can´t close WhatPulse correctly or reinstall it
thanks, I didn´t thought of that. The problem was solved, so I installed version 2.4.1. But when I tried to start it, the problem appeared again...
10-23-2014, 05:00 PM, (This post was last modified: 10-23-2014, 05:01 PM by smitmartijn.)
#8
RE: Can´t close WhatPulse correctly or reinstall it
I'm not quite sure why the others only recommended to reinstall/delete/etc, but you needed to actually kill the process through task manager and then reinstall with 2.4.1. If you need help with killing the program, check here: http://www.howtogeek.com/179325/how-to-e...-smoothly/

After killing it, remove the old 2.4 one and download a fresh 2.4.1 client and install it. It'll be fixed after that.
11-22-2014, 01:21 AM,
#9
RE: Can´t close WhatPulse correctly or reinstall it
I reset my computer and now everything is working fine, because after the issue with WhatPulse I had many bluescreens and other programs crashed. But thanks for your answers.


Possibly Related Threads…
Thread Author Replies Views Last Post
  Whatpulse is not tracking anything on linux Xabec 2 188 11-29-2021, 09:08 AM
Last Post: Xabec
  Whatpulse client backup: Access is denied. Galaxied 1 110 11-28-2021, 10:31 AM
Last Post: smitmartijn
  WhatPulse on Ubuntu not recording network metrics [solved] Code-E 2 275 11-03-2021, 10:29 PM
Last Post: Code-E
  WhatPulse randomly stop tracking keyboard strokes anandinasu 0 280 09-29-2021, 03:37 AM
Last Post: anandinasu
  Whatpulse 3.2 on Ubuntu 21.04 Lieutenant_Dan 3 1,155 09-10-2021, 11:30 AM
Last Post: kitliasteele
  [SOLVED] WhatPulse Refuses to Start automatically. iisacc 11 13,123 08-23-2021, 09:45 PM
Last Post: Tealdragon204
  Whatpulse doesn't track internet up/down correctly on gigibit internet Deuss 2 565 08-19-2021, 08:32 PM
Last Post: lvh1
  Whatpulse client stops tracking keys Sylverblack 0 405 08-04-2021, 04:31 PM
Last Post: Sylverblack
  WhatPulse error on Linux (Elementary-OS 6) Suxhe 0 586 06-13-2021, 10:56 PM
Last Post: Suxhe
  whatpulse is writing to database every second minho 1 822 06-11-2021, 07:00 PM
Last Post: Alexey..Zubenko

Forum Jump:


Users browsing this thread: 1 Guest(s)