WhatPulse Forums » Support » Client software v » Restarting laptop gives "Account/Computer unknown" Welcome back, Guest.


Post Reply 
 
Thread Rating:
  • 0 Votes - 0 Average
  • 1
  • 2
  • 3
  • 4
  • 5
Restarting laptop gives "Account/Computer unknown"
10-17-2014, 10:54 AM
Post: #1
Restarting laptop gives "Account/Computer unknown"
Hello

I'm using WhatPulse 2.4.1 on Windows 8.1 64-bit. Pulsing works fine if I log on to WhatPulse when the computer is started. If I restart the computer and then try to pulse however (WhatPulse is set to start with Windows), I will get the "Account or computer unknown! Did you register?" message.

I did google around before posting this and the only threads I could find with this issue seem to be because of Facebook, but I'm not using Facebook and I never have. I have always signed in using my e-mail and password.

This is quite annoying as I've already lost 16,000 keys, and even more so because it works perfectly on my desktop computer, the major difference I guess is it uses Windows 7.
Find all posts by this user
Quote this message in a reply
10-18-2014, 05:37 PM
Post: #2
RE: Restarting laptop gives "Account/Computer unknown"
I'm guessing you're talking about the computer starting with 'Andreas-Ba...' - This is most likely because of the weird character in the name. Rename that to something universal and it'll work.

How did you get it named that way? The system should have rejected it..
Visit this user's website Find all posts by this user
Quote this message in a reply
10-18-2014, 08:43 PM (This post was last modified: 10-18-2014 08:44 PM by Andreaz1.)
Post: #3
RE: Restarting laptop gives "Account/Computer unknown"
I just entered the name and that was it (actually, it was even already entered for me when I tried to sign in as that's what Windows knows my laptop as), didn't think any more of it at the time. However, I did realize that that might have something to do with it even though I felt like WhatPulse should support foreign characters.

Either way I signed out and created a third computer just called "laptop" so no ä-, but the exact same problem persisted on that one too.
Find all posts by this user
Quote this message in a reply
10-19-2014, 10:02 AM
Post: #4
RE: Restarting laptop gives "Account/Computer unknown"
I don't see any weird activity..you login, pulse and then login again with another computer:

[2014-10-17 12:37:44] [] [ACCOUNTINFO ] - 'Andreaz1' and computer 'Andreas-laptop'
[2014-10-17 12:37:57] [] [PULSE ] - Pulse from Andreaz1..
[2014-10-17 12:38:20] [] [ACCOUNTINFO ] - 'Andreaz1' and computer 'Andreas-bärbar'

Got any antivirus/firewall/ad blocker/proxy that screens your web traffic which would get in the way?
Visit this user's website Find all posts by this user
Quote this message in a reply
10-19-2014, 01:44 PM
Post: #5
RE: Restarting laptop gives "Account/Computer unknown"
I'm using the same antivirus and Firefox with just about the same extensions on both computers, bar a few themes that might differ. What confuses me is why it only happens after restarting the laptop. Running it as an Admin makes no difference either.
Find all posts by this user
Quote this message in a reply
Post Reply 


Possibly Related Threads...
Thread: Author Replies: Views: Last Post
  [CLOSED] Account or computer unknown! FH_3 3 3,808 05-30-2016 01:15 AM
Last Post: Zweieck2
  crashing my computer MarioFan835 2 871 04-14-2016 11:17 PM
Last Post: MarioFan835
  Uptime being tracked when computer is off? xDarkistic 4 1,131 04-13-2016 05:53 PM
Last Post: xDarkistic
  Stats on computer different than online stats teiu88 1 1,320 10-08-2015 01:17 PM
Last Post: Robby250
  Laptop trackpad tracking KuraiHikari 0 836 06-03-2015 05:44 PM
Last Post: KuraiHikari
  Wrong subscription end date in account tab michalpol 1 976 05-16-2015 10:06 AM
Last Post: Robby250
  [SOLVED] [Mac 10.10] Total keycount: unknown CJS7070 3 1,435 03-27-2015 08:56 PM
Last Post: smitmartijn
  Can I delete a computer? arsha99 2 1,678 02-07-2015 10:24 AM
Last Post: smitmartijn
  [SOLVED] "Qt5Widgets.dll" is "missing from my computer" vnyxism 3 61,399 12-13-2014 06:06 PM
Last Post: smitmartijn
  Issues with renaming computer smudgerox 1 1,582 09-30-2014 05:22 PM
Last Post: smitmartijn

Forum Jump:


User(s) browsing this thread: 1 Guest(s)