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[FIXED] Unable to Install 2.7
05-26-2016, 08:27 AM (This post was last modified: 06-26-2016 05:46 PM by smitmartijn.)
Post: #1
[FIXED] Unable to Install 2.7
Hi,

I've got a new PC at work and am trying to install 2.7 on it. Normal Windows 10 Pro.

When I try and install I get the following error message:

Code:
Runtime Error (at -1:0):

Cannot Import
dll:C:\Users\danw\AppData\Local\Temp\is-57MH7.tmp\psvince.dll.

Any ideas? I'm running the install as an Administrator but still no joy.
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05-28-2016, 08:08 PM
Post: #2
RE: Unable to Install 2.7
Hi,

It looks like something is blocking the use of something the installer needs (the psvince.dll). There's absolutely no reason why that file should be on an antivirus program blocking list, but I think that's what's happening. Try disabling your AV for the installer, or just temporarily while you install.
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06-01-2016, 01:53 PM
Post: #3
RE: Unable to Install 2.7
Hi,

Thanks, it did turn out to be Webroot SecureAnywhere Endpoint Protection which is a complete pain to disable. Had to create myself a new policy and put myself into it to allow me to temporarily shut down the protection.

Anyway, all sorted now! Cheers for your help.
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